Has anyone else had any issues with them? I've been a PUG customer for 8 or 10 years now and it seems every year lately their quality gets worse, their customer service gets worse, and their sizing gets worse.
Last year I bought one of those swanky Deadly Dames halter tops after buying the dress of the same style. I am fairly petite and usually wear an XS in PUG brand, so when I bought the dress, I was delighted to find that it fit like a dream. Awesome dress. I liked it so much I wanted to buy the matching halter top in another color, so I got an XS and was sad to find that it was too tight, despite ordering based on their sizing chart and my experience with the dress. The material wasn't the same as the dress and had no stretch, so I wasn't surprised, just disappointed. No biggy, I thought I could easily exchange it for a size small... wrong! I sent them the top back and asked for an exchange, only to be answered with:
"You can reorder the item on the site, we do not do exchanges." (verbatim)
Short and very rude I thought. I HAVE done exchanges with PUG before so I was annoyed for 2 reasons: 1) They charge an overwhelming $9 for FedEx (SLOW) shipping, which I now had to eat TWICE, and 2) i bought the top with a 20% off discount code that was no longer valid, so I couldn't get the 20% off anymore and had to pay full price. So I think I had every right to be a little pissed off.
So FFW a few months. I ended up returning the XS top anyways and buying the size small, which to my dismay, was hardly any bigger than the XS. It was just a bit too tight. I wore it a handful of times in hopes that maybe it would conform to my body a bit and I could deal with it. Well, didn't every time I wear it the zipper burst open out of nowhere! Yes it was tight, but it wasn't like a balogna skin or anything. The zipper is so freaking cheap! So I decided at the end of the season I would just put mine up for auction on ebay and get a new one (and eat another $9 shipping). Last week I ordered the size Medium... which I would be swimming in in any other style of PUG brand style. Annnnnd I am.
Check this out! In this picture I have my top, the small, and the new top, the medium:
The Medium is literally 3 1/2 inches (flat) wider than the small... which if you do the math, is 7 inches larger in circumference. SEVEN! From just one size to the next! The S is hardly larger than the XS and yet the M is ginormous in comparison to the small. Not only that but they changed the zipper. The old tops had a separating zipper that went the full length of the top. The new one has a non-separating zipper that only goes partially up the top. Which, if this top actually fit, I have no idea how I would get it over my ass or tits, because the fabric has no stretch and you have to pull it on to wear it. I imagine the made a sizing change somewhere around the time the decided to change the zipper, but don't you think that's something you should MENTION on the site? It's deceiving to the customer I think.
SO lets rewind shall we.... 3 tops, $56 for each top, $9 for shipping for each top... that puts me somewhere just shy of $200. And I STILL don't have a top that fits. *SIGH*
I'm just so frustrated by this. I've never in all the years I've bought things from PUG experienced this level of disappointment.
Has anyone else experienced anything similar with them?